1/350 Trumpeter British Heavy Cruiser HMS Exeter

Returns Policy
Your item must be in its original unused condition to be returned. If the model kit has been started or painted in any way, including removing parts from the sprues or frets, your return will not be accepted. You must return the item within 30 days of of the date we shipped the item. We do not accept returns on books, DVDs, CDs, Paint, or Tools for ANY reason. All Clearance Sections Sales are final and we will not accept returns on clearance items.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. We also do not pay for shipping the item back to us. This includes not in stock special order items that are canceled before delivery (If an item is a special order item, it is stated on the item page)

Damaged or Missing Parts

PLEASE CHECK YOUR KITS UPON RECEIVING THEM. We cannot help with missing or damaged parts after 30 days of the day that your order is shipped (40 days for international shipments)

If your item is damaged or missing parts, please email us at sales@freetimehobbies.com and we will arrange for the items to be replaced. Please note that we do not have any replacement parts here. All replacement or missing parts have to come from the Manufacturer, but, we will do our best to have the items replaced for you by the manufacturer.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping is free on orders over $100.00 if you are in the CONUS 48 States.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

For more details on shipping rates and policies please Click Here