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Policies

Policies: Updated 2-20-2021

 

Changing / Editing / Canceling / Combining Orders

If you call us, we will do our best to accommodate your request to modify an order. However, orders are put through our system automatically and they are sent to our shipping department before we can change them.

 

Order Fulfillment & Turnaround Time

All in stock items are usually shipped the same or next business day.

 

Back Orders and Pre-Orders

Our policy with Pre-Orders and Back Orders is the same. You are charged up front for the item. Once it arrives at our warehouse, we ship it directly to you. If for whatever reason we do not believe we will be able to get the item in a timely fashion, we reserve the right to issue you a full refund.

On some items, we also offer a Notification by Email service. This will notify you when the item is back in stock. You can place the order at the time it arrives back in stock.

Please do not combine a Back Order / Pre-order with an existing order. If you combine a Pre-Order/Backorder with an In-stock order, please be advised that the order will not ship until every item is at our warehouse.

 

Return Policy

  1. Please email info@freetimehobbies.com to request a refund authorization.
  2. Mail your returned item to:
    Free Time Hobbies
    Order # _____________
    106 20th Street
    Butner, NC 27509-2445
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Your item must be in its original unused condition to be returned. If the model kit has been started or painted in any way, including removing parts from the sprues or frets, your return will not be accepted. You must return the item within 30 days of the date we shipped the item. We do not accept returns on books, DVDs, CDs, Paint, or Tools for ANY reason.

All Clearance Sections Sales are final and we will not accept returns on clearance items.

 

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. We also do not pay for shipping the item back to us.

 

Damaged or Missing Parts

PLEASE CHECK YOUR KITS UPON RECEIVING THEM. We cannot help with missing or damaged parts after 30 days of the day that your order is shipped (60 days for international shipments)

If your item is damaged or missing parts, please email us at info@freetimehobbies.com and we will do our best to arrange for the items to be replaced. Please note that we do not have any replacement parts here. All replacement or missing parts come from the Manufacturer. However, we will do our best to have the items replaced for you by the manufacturer.

 

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
  • To send periodic emails

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

 

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.freetimehobbies.com

 

Your Consent

By using our website, you consent to our Terms and Conditions.

 

Changes to our Policy

If we decide to change our Terms and Conditions, this page will be updated with no warning.